ISO 9001 – Quality Management System
A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization that can impact the organization’s ability to meet customer requirements.
Some people generically refer to the group of documents as a QMS, but specifically, it refers to the entire system – the documents just describe it. A QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. A process based QMS enables the organizations to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance.
A complete ISO 9001 Quality Management System must address all the requirements of ISO 9001, including the ISO 9001 documentation requirements. A Quality Management System in its basic concept to:
- Recognize interested party requirements including Licenses to Trade, guidelines, customer requirements, and the chosen management system standard(s).
- Ensure that all requirements have been met.
- Confirm that employees receive applicable training in the quality system requirements.
- Determine processes, their interaction, inputs and outputs.
- Produce records or evidence that system requirements have been met.
- Measure, monitor and report the performance of the QMS.
- Plan changes to the QMS and take actions to address risks and opportunities as a result of changes.
- Perform internal audit to analyze the QMS and correct nonconformities.
- Continually improve the QMS.
ISO 9001 – key benefits
- Better and consistent control of major business processes.
- A better understanding of customer needs.
- Regulation of successful working practices.
- Improved risk management.
- Increased customer satisfaction.
- Improved participation of employees.
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